Kaplan Guarantee and Free Repeat Policy for TOEFL iBT®
Higher Score Guaranteed or Your Money Back.
If you take the TOEFL iBT after completing our Self-Paced for TOEFL iBT course and do not pass, you can choose to receive your money back (excluding the $30 shipping and book fee) or repeat the course one-time for another 3 months for free.
In order to qualify for the guarantee, you must:
- Take at least 2 full-length Kaplan TOEFL iBT practice tests.
- Watch all of the strategy and question explanation videos associated with this course.
- Answer at least 200 questions in your course book.
- Take the TOEFL iBT within 30 days of completing the Self-Paced for TOEFL iBT course.
In order to receive your money back for not passing the TOEFL iBT, you must complete the above assignments prior to taking the TOEFL iBT exam.
If you do not score higher on your official TOEFL iBT test than on your TOEFL iBT diagnostic, and you completed the qualifications above, contact our Customer Experience Team within 14 days of receiving the results of your official TOEFL iBT® exam scores by calling 1-800-KAP-TEST or emailing TOEFLfeedback@kaplan.com. We will ask you to send us your results via email to TOEFLfeedback@kaplan.com and select the money back or repeat option.