Commitment to Service

No other Benchmark Testing provider in the industry shares the same ownership in your program as Kaplan. We treat you like a true partner. We vow to provide you with ongoing service and complete access to a Kapan Faculty Nurse Consultant. We also provide live faculty training with semi-monthly webinars to engage faculty, consult on program administration, and deliver outcomes for your students. All faculty members receive a student account to become familiar with student resources and how they are used. Your nursing consultant can also offer end-of-year assistance with analyzing and interpreting your program’s data to evaluate performance and remedy curriculum gaps.

By becoming a Kaplan partner, your program will get full access to your very own team of experts.

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For Faculty & Administrators

  • Account Manager available weekdays by phone and email to support with:
    • Roster submissions and updates
    • Book orders and shipping confirmations
    • Orientations
    • Faculty training and academic support visits
    • Invoice assistance
  • Faculty Nurse Consultant provides ongoing academic support, including:
    • Curriculum mapping
    • Faculty education and support
    • Remediation and enrichment ideas
    • Test customization support
    • Reporting assistance
    • Student/class outcome consulting
  • Account Director supports with:
    • Agreement terms
    • Program expansion
    • Retention

For Students

  • Master’s Educated NCLEX® Instructor who teaches Kaplan’s NCLEX® Review course
  • Student Services Managers are available by email or phone to help with technical and service-related matters relating to a student’s program
  • Team of NCLEX® experts that students can email to have their academic questions answered

Applies to Kaplan’s NCLEX® faculty hired after 2011.